Frequently Asked Questions

Everything you need to know about shopping with us.

Is the packaging discreet?

Yes, all orders are shipped in plain, unmarked boxes or mailers with no mention of 'The Love Store' on the external label to ensure your privacy.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

Due to the intimate nature of our products, we cannot accept returns on opened or used items. Unopened products in original packaging may be returned within 30 days.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments like PayPal and Apple Pay.

Are your products body-safe?

Absolutely. We prioritize your health and only stock products made from high-quality, body-safe materials such as medical-grade silicone, glass, and phthalate-free TPE.

How will the charge appear on my bank statement?

For your discretion, the transaction will appear as 'TLS Online' or a generic billing name rather than our full store title.